Online Worship: What Is Your Church Doing to Reach the Digital Church Hopper?

Has the "Netflix" era of worship arrived?

In other words, have we entered a new era of church, where Christians choose from multiple different worship experiences, often streaming services from more than one congregation? YouTube seems to think so. Each Sunday, I see a dozen or more churches on my YouTube home feed, each beckoning me to click their live stream. Rather than immediately connecting me to my local church, YouTube freely provides me with a carousel of congregational choice.

The congregational carousel reflects a broader trend of ministry multi-tasking. In a trend that has shown remarkable durability in the post-pandemic church, Americans continue to stream the worship services of more than one congregation. Pew Research Data from 2023 finds that nearly 40% of US adults who attend worship services online report watching services from more than one congregation. Participating in the worshipping life of multiple faith communities would have been unusual before 2020. Among American Christians who regularly worship online, the Netflix experience has now become typical.

Digital church-hopping is here to stay. Evangelicals, Catholics, and Mainline Protestants who worship online are tuning into more than one church service. They're tuning in to local and non-local churches, those in their neighborhood and those who seek a global audience. While the reasons for online church-hopping are varied, the online church-hopper has become a fixture of the church in a tech-shaped culture. Today, just 26% of online viewers watch services only from their home church.

There are two important caveats to this data. First, the number of online viewers is a relatively small slice of the American Christians. As of 2022, just 12% of Americans attended church exclusively online. 22% of Protestants attended services both online and offline. So while the online church-hopper is an important trend, it's impact is confined to those who regularly attend services on the web. The second caveat of this data is that the church-hopper represents a highly-engaged segment of America's Christian population. Religious "Nones," about whom much has been written, likely aren't church hoppers.

With these caveats in mind, we might view church-hopping as more of a challenging trend than an opportunity for growth. As Christians increase the quantity of churches they attend, it will likely decrease the quality of their engagement. This trend reflects a pivot from depth of participation to breadth of consumption.

Church-hopping invites Christians to be more selective, empowering the church-goer to constantly evaluate which churches match their theological convictions, denominational preferences, and increasingly their political leanings. It also invites the church-goer to find a community with preaching, liturgy, and music that is attuned to their personal preferences. This inevitably places competitive pressures on clergy and church leaders.

Given these challenges, today's church leader might experience pressure to constantly recalibrate the direction of their ministry to the needs and preferences of an ever-changing set of worship attendees. It's well documented that clergy and church leaders already resource-constrained and under duress. The Hartford Institute for Religion Research found in Fall of 2023 that 53% of clergy had seriously considered leaving the ministry.

Digital church-hopping may not prove to be the major stressor for all faith leaders, but we can already conclude that this trend won't alleviate the stressors facing today's priests and pastors. Digital ministry has done a great deal of good for the church. The Christian message is more accessible and inclusive than it was before the pandemic. However, any account of the impact of digital ministry must reckon with the lasting reality of "Netflix for Church."

So what can a congregation do to reach the online church-hopper? For starters, continue to acknowledge the presence of online attendees through language and liturgy. A simple word of welcome at the start of the service, or during the announcements, affirms the presence of the digital attendee.

Then, consider what makes your congregation's online experience unique. What might inspire someone to tune-in? A stellar sermon? An impressive organist or rock band vocalist? An inclusive expression of liturgy? Whatever it is, highlight this uniqueness in your digital messaging. Clarify why a church-hopper might want to select your congregation from the carousel of options available to them.

Finally, remember the importance of online worship in your congregation's pathway to involvement. 50-60% of in-person church visitors first connect online, through digital worship, a website, or social media. While digital ministry requires considerable effort to sustain, it is an essential first step in connecting with visitors and potential new members - even those who are actively church-hopping.

Online Spaces and Third Places: What the Starbucks Rebuild Tells Us About Digital Ministry

Howard Schultz, the former CEO (and ostensible founder) of Starbucks, famously described the coffee chain as a "third place." In his vision, Starbucks was to be a place of communal gathering beyond the home and the workplace, a place to cultivate a sense of warmth, connection, and belonging. For much of its history, Starbucks designed stores aligned to this philosophy.

Large tables. Overstuffed chairs. Handwritten names on paper cups. Even the self-serve counter for milk, cream, and sugar promoted a sense of connection and interaction. Starbucks was a place of conversation and gathering. A place to conduct business or to catch up with friends. A place to read a novel or relax with your co-workers. Starbucks was able to sell its beverages at a premium price point in part because of the inviting amenities of its stores. The brand became an "everyday luxury" not just because of the coffee, but because of the subjective, and even sentimental, experience of lingering within a cafe.

But then in 2009, Starbucks launched its mobile app, beginning a journey away from the third place philosophy. 5 years later, Starbucks implemented order-ahead technology, allowing customers to bypass the line, skip the small talk, and obtain their extravagantly customized beverage from a to-go counter.

As mobile orders became increasingly common, cafes became a place not of conversation but of commerce. Starbucks decreased space for tables and seating, preferring open concepts to comfortable furnishings. Floorplans began to emphasize an efficient online ordering experience over lengthy lingering. Up until recently, the app-based strategy paid off handsomely. Some estimate that the Starbucks app accounts for over 30% of the cafe's orders. Customers pre-load cash into the app, effectively giving Starbucks an interest-free loan. Today, Starbucks boasts over two billion dollars of unused cash from customer app accounts, making the coffee chain a larger banker than most mid-sized American banks.

And then inflation hit. Even the most loyal Starbucks customer began to question the value of an $8 latte. As coffee drinkers balked at the price points, they also grew increasingly agitated at the in-store experience: the lack of seating. Barristas overworked from excessively customized orders. The confusion over how, when, and where to obtain one's beverage.

Same-store sales began to shrink. The stock price declined. Former CEO Howard Shultz lambasted the technological nature of Starbucks' business as an "achilles heel." Today, Starbucks is undertaking a substantial rebuild, guided by the former CEO of Chipotle, as it seeks to create a hybrid of third space community and digital age efficiency. Promising "more personal" cafes, Starbucks will look to rebuild their brand in a way that accommodates both the hurried app user and the relaxed table dweller.

The more I read about the Starbucks rebuild, the more I recognize that the challenges confronting Starbucks are the very same dilemmas confronting today's church.

How and when does an institution accommodate a faster-moving, technology-driven culture? How and when does an institution push back on acceleration and digitization?

How does an institution remain rooted in its foundations and its convictions, even when those convictions are unconventional? How does an institution revisit its foundations and reexamine its convictions?

How does a leader balance financial stewardship of an organization with the commitment towards community and human connection?

The digital transformation of Starbucks’ business is a necessity, as are the church's experiments with digital ministry.

For Starbucks, the digital transformation was about reaching an increasingly mobile, time-strapped coffee drinker. For the church, digital ministry is about equipping people for lives of faithful services, even beyond the walls of the sanctuary. Even though digital experimentation is crucial, both organizations must maintain their distinct characteristics, like nurturing meaningful connections among their communities. Despite the necessity of digital innovation, both institutions must learn to thoughtfully preserve what made them distinctive: the experience of meaningful connection with those gathered around the table.

I never would have thought that today's church shares so much in common with the world's 120th-largest for-profit corporation. But next time I step into a coffee shop to order a cold brew and an iced chai, I won't just be observing the making of the beverage. I'll be looking at how an institution balances change and continuity, velocity and values. As there’s no easy solution to this balancing act, we in the church just might observe something that we can learn from. Starbucks may not get any of it right. Not all of their learnings can or should be imported into the church. But they'll be engaged in a similar thought process to that of the ecclesiastical world. And that’s worth paying attention to.

In the church, we’re called to convene a different kind of table and share a different kind of cup. Still, there's something that we might be able to learn when we reach the bottom of our next cup of coffee.

How to Write a Church Newsletter with AI and ChatGPT

If pressed to identify which weekly message is the most important and formative, some church leaders would identify their sermons. I suspect that many more would cite their email newsletter.

Each week, only one of three American adults attends church. For better or worse, the vast majority of us will connect to our faith communities through digital communications rather than Word & Sacrament. Setting aside the obvious theological issues, it is increasingly clear that a ministry's digital communications aren't just any ordinary calendar. Newsletters are how countless parishioners connect with the mission of the church - and with one another. That quick glance at a pastor's letter, that quick scan of a sermon summary, that cursory glance at events for the upcoming week - might be the only moment of faith community some of us experience week in and week out.

AI tools like ChatGPT can help us to be more effective communicators. They can improve our newsletter content in both style and substance, exporting our proclamation to a dispersed faith community.

Use AI to open the newsletter with theological reflection from a recognized leader

The opening section of your newsletter is your opportunity to articulate where God is showing up in your context. It should precede the logistics: specifics on Bible study start times, quilting group meeting dates, VBS registration processes.

Think of that first block of text as a sermon in miniature, a chance to collate readings, liturgies, and seasons with the particulars of your ministry context. And this is where AI can be so useful. ChatGPT and other applications can help you to consolidate, contextualize, and organize your ideas.

To write a theological reflection using AI, write a prompt that instructs the bot to create a succinct summary of your most recent sermon. Explain that it will be used to open your weekly email newsletter. You may even prompt AI to connect that summary with local, national, or global events.

Recently, I preached a sermon on Mark 5:21-43 (the healing of Jairus' daughter). If I were to repurpose my sermon for an email communication, I would prompt AI to do the following:

Repurpose the following sermon on Mark 5:21-43 for use in an email newsletter. The summary should be no longer than 250 words. Connect the sermon to the back to school season, including a reference to families returning to fall routines.

Here's what ChatGPT recommended based on my input:

As families gear up for the back-to-school season and adjust to fall routines, it's a perfect moment to reflect on everyday heroes and the lessons they teach us. In Mark 5:21-43, we encounter Jairus, a synagogue leader whose life is turned upside down when his young daughter falls gravely ill. Despite his privileged position, Jairus faces profound fear and desperation. He approaches Jesus with a plea for help, showing remarkable faith even in the midst of uncertainty. However, his journey is far from straightforward. Jesus’ response is delayed as He attends to other needs, including healing a woman with a hemorrhage. Jairus is left waiting, grappling with his fear and frustration.

This story highlights a powerful lesson for us as we transition into the school year. Like Jairus, many of us face periods of waiting and uncertainty, whether it’s navigating new academic challenges, adjusting to family schedules, or dealing with personal struggles. Jairus’ experience reminds us that faith involves trusting in God’s timing and being patient through the process.

As we dive into the fall season, let’s find inspiration in Jairus’ quiet strength and unwavering hope. His story encourages us to embrace our roles as unsung heroes in our own lives, managing the highs and lows with faith and perseverance. Just as Jairus waited for Jesus to show up, we are invited to wait expectantly for God’s presence and guidance in our daily routines and challenges. May this season be a time of reflection, renewal, and recognizing the extraordinary in the ordinary.

Not a bad start to an email communication for late August!

Use AI to summarize your events

One of the best ways to use AI for your newsletter is to format and organize your calendar.

After your theological summary, it's time to organize the dates, times, and locations of events in your community. AI accelerates the process by organizing unformatted, disorganized inputs into a coherent message.

Use AI to generate images

If you're going to take the time to send a weekly newsletter, you need to take the time to include an image. Newsletters with an image have a five percent higher click through rate than emails without an image. But congregations without a media team or graphic designer may not have a source of consistent images and illustrations.

Thats' where AI can help.

From promotional images built with Canva, to sermon illustrations built with ChatGPT 4, AI accelerates the image generation process to boost the visibility of your communications.

Image generation often requires a paid subscription to an AI application. I've found ChatGPT's paid models create the most engaging images (including posters to promote an upcoming event), though Canva's free image generators are't a bad substitute. Canva helped me create this picture of Martin Luther using an iPhone:

When prompting AI to generate an image for a newsletter, be specific about the theme and the intent of the newsletter. Provide clear guidelines on the desired style, color scheme, and content of the image to ensure it aligns with the overall message you want to convey. The image should complement the written content and enhance the overall impact of the newsletter.

Be prepared to provide feedback and iterate on the generated images as needed. By engaging in a collaborative process with the AI, you can ensure that the final image meets your expectations and effectively serves its purpose within the newsletter.